Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Simple Prepare.

We aim to make the delivery of your order as clear and straightforward as possible. This Shipping Policy explains where we currently deliver, how shipping costs are calculated and what you can expect after placing an order.

1. Shipping Destinations

We currently ship to selected countries within the European Union.

The countries available for delivery are shown during checkout. If your country or delivery address cannot be selected, we are currently unable to ship an order to that destination.

We may update the available shipping destinations as our delivery network develops.

2. Order Processing

Orders are prepared and processed on business days, excluding weekends and Dutch public holidays.

We aim to dispatch in-stock orders as soon as reasonably possible. Processing may occasionally take longer during product launches, periods of high demand, public holidays or other exceptional circumstances.

After placing your order, you will receive an order confirmation by email. This confirms that we have received your order, but does not necessarily mean that the parcel has already been dispatched.

You will receive a separate shipping confirmation when your order has been prepared for delivery.

3. Shipping Methods and Costs

The available shipping methods and the applicable shipping costs are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

- The delivery country
- The contents of the order
- The parcel size and weight
- The available delivery method

You will always be able to review the shipping cost before confirming payment.

4. Estimated Delivery Times

Any delivery timeframe shown during checkout, in an order confirmation or in a shipping notification is an estimate rather than a guaranteed delivery date.

We will deliver your order without undue delay and, unless another delivery period has been agreed with you, no later than 30 days after the order has been placed.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

- Carrier delays
- Severe weather
- Public holidays
- Operational disruptions
- High parcel volumes
- Incorrect or incomplete delivery information
- Delivery restrictions in certain areas

We will do our best to keep you informed if we become aware of a significant delay.

5. Tracking Information

Where tracking is available, the tracking details will be sent to the email address provided with your order.

Please note that tracking information may take some time to become active after the parcel has been handed over to the carrier.

Tracking updates are supplied by the carrier and may not always appear immediately or in real time.

6. Delivery Address

Please check your delivery information carefully before completing your order.

Customers are responsible for providing a complete and accurate:

- Name
- Street and house number
- Postal code
- City
- Country
- Email address
- Telephone number where requested for delivery

Contact us as soon as possible if you notice an error in your delivery information.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can still be changed once an order has been processed or handed over to the carrier.

Additional costs resulting from an incorrect, incomplete or inaccessible delivery address may be charged to the customer where legally permitted and appropriate in the circumstances.

7. Failed Delivery or Uncollected Parcels

Please follow the carrier’s tracking information and delivery instructions carefully.

A parcel may be returned to us when:

- The delivery address is incorrect or incomplete
- Delivery has repeatedly been unsuccessful
- The parcel has not been collected within the carrier’s collection period
- Delivery has been refused

If an order is returned to us, please contact us to discuss the available options.

Depending on the circumstances and where legally permitted, reasonable costs for returning or resending the parcel may be charged to the customer.

We will always assess the specific circumstances before applying any additional charge.

8. Delayed Shipments

If your parcel has not arrived within the estimated delivery period, please first check the tracking information provided by the carrier.

If the tracking information has not changed for an extended period, or the parcel appears to be significantly delayed, contact us at:

info@simpleprepare.com

Please include your name and order number so that we can investigate the shipment.

Where appropriate, we will contact the carrier on your behalf and keep you informed of the outcome.

9. Lost Shipments

If a shipment appears to be lost, please contact us at info@simpleprepare.com.

We will investigate the shipment with the carrier and take appropriate action based on the outcome.

The risk of loss or damage remains with Simple Prepare until you, or a third party appointed by you other than the carrier, have physically received the order.

This does not apply where you have independently appointed a carrier that was not offered by Simple Prepare.

10. Damaged Parcels or Products

Please inspect your parcel and products after delivery.

Contact us as soon as possible if:

- The parcel arrives visibly damaged
- A product is damaged
- An item is missing
- You have received the wrong product
- The contents appear incomplete

Please email info@simpleprepare.com and include:

- Your name
- Your order number
- A description of the issue
- Clear photographs of the parcel
- Clear photographs of the shipping label
- Clear photographs of the damaged or incorrect product where relevant

Please retain the packaging until we have reviewed the situation, as the carrier may require it as part of an investigation.

We will assess the issue and work with you to provide an appropriate solution.

Your statutory rights relating to damaged, defective, incorrect or non-conforming products remain unaffected.

11. Delivery to Another Person

You may provide a delivery address for another person.

Please make sure that the recipient’s name, address and contact information are accurate and that the recipient is able to accept the parcel.

Delivery to the address and recipient information provided with the order will normally be considered successful delivery.

12. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will do our best to help, but we cannot guarantee that an order can still be changed or cancelled after it has entered the processing or shipping stage.

Once an order has been dispatched, it may need to be returned in accordance with our Returns and Refund Policy.

13. Returns

Returns, refunds and the statutory right of withdrawal are governed by our Returns and Refund Policy.

For a standard withdrawal because you have changed your mind, the direct cost of returning the order is normally your responsibility.

If the product is defective, damaged, incomplete or incorrect, please contact us before returning it so that we can provide the appropriate instructions.

14. Circumstances Beyond Our Reasonable Control

Delivery may occasionally be affected by events outside our reasonable control, such as severe weather, natural disasters, industrial action, transport disruption, government measures or large-scale carrier failures.

Where such circumstances occur, we will take reasonable steps to limit the impact and provide available information.

This section does not limit any mandatory statutory rights available to you.

15. Contact

For questions about shipping, delivery or tracking, please contact:

Simple Prepare
Eemdijk 177
3754 NG Eemdijk
The Netherlands

Email: info@simpleprepare.com
Website: www.simpleprepare.com